Digital-first firms increasingly want to own the banking relationship. The leadership response is not imitation. It is stronger digital execution plus relationship depth.
digital banking
A bank can digitize nearly every transaction and still weaken the relationship. The operating advantage comes from connecting technology, human judgment, resilience and relationship continuity.
Ralph Pillot III discusses how a bank can digitize nearly every transaction and still weaken the relationship. The operating advantage comes from connecting technology, human judgment, resilience and relationship continuity.